Frequently Asked Questions
Everything you need to know about at-home STD testing in Japan — privacy, accuracy, cost, and what happens next.
About Love Health
Love Health is an at-home STD testing service available in Japan. You order a test kit online, collect your sample at home, and mail it to a certified laboratory. Results are delivered online. If your result is positive, we will refer you to a partner clinic or arrange an online medical consultation.
Ordering and the test kit instructions are available in English, so you can complete the test without Japanese. Test results are provided in Japanese — you can use your browser's translation feature to read them. If your result is positive, consultations at our partner clinics are conducted in Japanese. We offer an English Support Package if you need booking and interpretation help.
No. You do not need a health insurance card, a residence card, or a My Number card. All you need is a delivery address in Japan.
Anyone with a delivery address in Japan can use Love Health. Japanese citizenship and long-term residency status are not required.
The men’s and women’s 4-item packs test for chlamydia, gonorrhea, trichomoniasis, and candida. The 6-item packs add pharyngeal chlamydia and pharyngeal gonorrhea to these four items. Only the unisex 4-item pack tests for chlamydia, gonorrhea, trichomoniasis, and Mycoplasma genitalium. HIV and syphilis are not included. For these tests, please visit a medical clinic or your local public health center (hokenjo), where testing may be free and anonymous.
The female kit uses a self-collected vaginal swab, while the male kit uses a urine sample. Each kit is designed around the sample type that gives the most reliable result for that anatomy.
We offer five test kits priced from ¥7,980 to ¥9,980, including tax. The men’s 6-item pack costs ¥9,980; the men’s 4-item pack, ¥7,980; the women’s 6-item pack, ¥9,980; the women’s 4-item pack, ¥7,980; and the unisex 4-item pack, ¥9,280. This covers the kit, return shipping to the laboratory, and your results. Consultation and treatment are charged separately. Our partner clinics accept both insured and self-pay patients. If you pay out of pocket, expect around ¥7,000 or more for the consultation and approximately ¥10,000–¥20,000 in total including treatment.
It depends. If you have Japanese national health insurance and visible symptoms, a clinic visit may cost less. If you have no symptoms and simply want a screening test, most Japanese clinics treat it as elective care with no insurance coverage, often costing the same as or more than our kit.
Yes. Our English Support Package (¥12,000) includes booking your online consultation with a partner clinic and interpretation during the session, up to 60 minutes. After purchase, we contact you by email within 2 business days to arrange the date and time. Please note that we provide translation and booking support only — we do not provide medical advice or explain what your test results mean.
How It Works
Four simple steps:
- Order a kit online
- The kit arrives in discreet packaging
- Collect your sample at home, following the instructions
- Mail it back in the enclosed return envelope and get your results online
Results are ready two business days after the laboratory receives your sample.
You'll receive a private link to view your results online. No one else in your household will see them.
Not at all. Just follow the instructions included in the kit. It takes a few minutes and requires no medical knowledge. Most people feel no pain, but if anything feels uncomfortable, stop and don't force it.
We recommend testing after unprotected sex with a new partner, before starting a new relationship, or if you notice symptoms such as changes in discharge, pain when urinating, or sores.
Keep in mind that infections have an incubation period. Testing immediately after sex can show a negative result even if you have been infected.
Privacy
Yes. Anonymous STD testing is possible with Love Health — we don't need your real name to run the test. We do need a delivery address to send you the kit, but your sample is processed under an anonymous ID rather than your name.
No. Kits ship in discreet packaging with no mention of STD testing or sexual health anywhere on the outside. The sender is listed as "AYAME Inc." — the company name gives nothing away.
No. Because this test doesn't go through Japanese health insurance, there's no insurance record of it. We never share your information with employers, insurers, or any third party.
Yes. Results are stored securely and visible only to you, protected by the same standard of security used for hospital medical records.
Accuracy and Next Steps
Both go to a registered clinical laboratory, so accuracy is essentially the same. Because you collect the sample yourself, an at-home STD test in Japan costs less than a hospital visit. Results are delivered online two business days after the laboratory receives your sample, and since you never leave home, no one has to know you were tested. If your result is positive, you can go straight to an online consultation and treatment.
Your sample is processed at MCL Gunma (M.C.L. Co., Ltd.), a registered clinical laboratory (registration No. Maehō 8), using the same methods used in medical settings. What affects accuracy most is how the sample is collected and when. Follow the instructions and test after the incubation period has passed, and you'll get a reliable result.
See a doctor for a confirmed diagnosis and treatment. Most common STIs — including chlamydia and gonorrhea are curable. Love Health can refer you to a partner clinic, either in person or through an online consultation in Japan.
Yes. You can bring your results to a doctor. Note that if you go to a clinic we're not partnered with, they'll usually run their own test before starting treatment.
Yes. The kits we sell are classified as Class I general medical devices under Japanese law.