LoveHealth

    How to Check Your Results

    For all kits
    1

    Have your copy ready

    Have ready your copy (受診者様【控え】), which you tore off and kept when you mailed your sample. It shows the user ID and password you need to check your results online, and a QR code for the results site.
    * For how to fill in and tear off the application form, see How to Mail Your Sample.
    * You cannot check your results without your ID and password.
    * To protect your personal information, we cannot answer inquiries about IDs or passwords.
    検査申込書 ミシン目 受診者様【控え】 ユーザーID 12345678 パスワード abcd1234 (Example)
    2

    Log in to the results site

    1
    Go to the test results site.
    Open the results site
    https://login.medical-core.net/customers/login
    * You can also use the QR code on your copy (受診者様【控え】).
    The results site is in Japanese only. Open it in a browser such as Google Chrome and use the browser's translate feature to read it in English.
    2
    Enter the user ID and password shown on your copy, then click ログイン (Log in).
    検査結果確認画面 (Login screen)
    ID
    12345678
    パスワード (Password)
    abcd1234
    ログイン (Log in)
    (Screen and values are examples)
    3

    Check your results

    1
    The results list appears, where you can check the progress of your test.
    The day your envelope arrives is the test reception date.
    Results are scheduled to be posted online on the afternoon of the second business day after the reception date.
    Items that need retesting are reported 1–2 business days later.
    Updates: business days, around 12:00–14:00 / Closed: Saturdays, Sundays, public holidays and the New Year holidays
    2
    Check the progress in the results column.
    Envelope not yet received
    検体未到着
    Sample not received
    ▶
    Envelope received ⇒ testing
    検査中
    Testing
    ▶
    Test complete ⇒ results
    （－）：Negative
    （＋）：Positive
    3
    You can create a PDF of your test report from the bottom of the report screen (検査結果報告書PDF発行 button).
    郵送検査報告書
    検査受付日202X年01月0X日 氏名検査 花子　様
    材料項目名項目名
    結果結果
    尿淋菌(PCR)クラミジア(PCR)
    (－)(－)
    尿トリコモナス(PCR)マイコプラズマ(PCR)
    (－)(－)
    報告日　202X年01月0X日* Example only. Items differ by kit.
    検査結果報告書PDF発行
    * While results are being updated (between 9:00 and 14:00), the PDF button may not appear.

    If your result is positive (＋)

    Please see a doctor as soon as possible.
    You can get online or in-person consultations at 500+ partner medical institutions across Japan.
    Online consultations are available both with and without health insurance.
    * If treatment with oral medicine is not possible (for example, if an injection is needed), you will need to see a doctor in person.

    If this happens…

    Everything still shows 検体未到着 (sample not received) one week after mailing
    ⇒ We will look into it. Please contact us on WhatsApp (see below).
    Only some items still show 検体未到着 (sample not received)
    ⇒ There may have been a problem with the sample. Please check the comment field.
    Only some items still show 検査中 (testing)
    ⇒ They are being retested. (Results in 1–2 business days)

    Contact us (English support)

    Phone support is available in Japanese only. For help in English, please message us on WhatsApp.
    WhatsApp: +81 70-3315-0312